Frequently Asked Questions
Everything you need to know about your MINA BAIE purchase.
How do I care for my MINA BAIE bag?
For vegan leather, wipe with a damp cloth and mild soap. For premium leather, we recommend using a leather conditioner every 6 months to maintain suppleness and prevent drying.
What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition with all tags attached. Please note that a restocking fee may apply to certain returns.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.
What materials are used in your products?
We use a variety of high-quality materials including top-grain leather, premium water-resistant nylon, and high-grade vegan leather to ensure durability and style.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Are your bags covered by a warranty?
Yes, we offer a limited 6-month warranty against manufacturer defects. This covers hardware malfunctions or stitching issues but does not cover normal wear and tear.